Developing one of the most efficient heat pumps on the market. And turning the lights on only when needed.
Both count. Both are us.

Manager (m/f/d) Marketing & Customer Experience - temporary for 2 years


  • As Manager (m/f/d) Marketing & Customer Experience you identify relevant touchpoints along the customer journey for the successful marketing of digital and non-digital service products
  • Your tasks include the development of marketing-relevant content for various communication channels (e.g. online and social media) to strengthen the presence of our service offerings
  • In collaboration with the product managers of our digital and non-digital service products, you will develop communication concepts that are easily adapted and successfully rolled out in our local service companies 
  • With your international colleagues you will drive the continuous improvement of service processes with focus on customer experience that are directly related to our customers and develop appropriate improvement measures 
  • You are also responsible for setting up and moderating workshops with the relevant product managers and stakeholders, as well as for actively engaging with our service community


  • You have successfully completed a degree in business administration with a focus on marketing management or business development
  • Through your professional experience in marketing and customer experience management in the service environment, you have the necessary tools at your disposal
  • You also have experience in process analysis and in the development of communication strategies for various touchpoints along the customer journey
  • Your strategic competence and your outside-the-box thinking approach help you to successfully implement the projects 
  • You speak fluently German and English in your daily business
  • Your strong communication skills enable you to communicate confidently at all management levels and your team spirit and intercultural competence round off your profile


  • We are part of the solution. Our highly efficient, environmentally friendly technologies conserve resources and reduce CO2 emissions in the long term.
  • Each employee organizes his hours individually in coordination with his colleagues. This allows family and career to be flexibly coordinated.
  • Our professionals are trained in soft and social skills and in this way prepared for the next career level.
  • We value teamwork and a good togetherness


Julia Lütje

+49 2191 18 4420


Company:  Vaillant GmbH

Remscheid, DE

Country:  Germany

The Vaillant Group is a global market and technology leader in the fields of heating, ventilation and air-conditioning technology. Join our team of 16,000 colleagues from more than 70 countries who work every day for a better climate – for people at home and the environment. We work on large-scale, innovative and strategic projects. With small, everyday gestures so that we can all play our part. Act global, work global. And become part of a global team. We sell our products in around 60 countries, using ten production and development sites in six European countries, as well as China.

Working for us makes you responsible for the future – your own, and that of our planet. We can offer you excellent conditions.


Apply now »
Since we work climate-neutrally, we can only process online applications. Let's save the climate together and avoid paper applications.