Developing one of the most efficient heat pumps on the market. And turning the lights on only when needed.
Both count. Both are us.

IT Service Manager (m/f/d)


  • You will ensure that external IT services are delivered effectively and efficiently to meet the requirements of the Vaillant Group
  • You will be responsible for controlling and managing services provided by several external onshore, nearshore and offshore providers, including ERP (SAP) and CRM (SalesForce) systems. 
  • Another task is the control and management of daily SLA-driven operations including (proactive) incident management, sustainable problem solving and structured change management with the support of external and internal resources
  • You will manage IT costs and make business case based decisions on service levels in close coordination with business stakeholders, procurement, contract management and controlling
  • Interact with a wide range of internal and external stakeholders at all levels of management, including technical and non-technical professionals, during service disruptions


  • With a degree in business administration/computer science and 3+ years of experience in a similar role, you have the necessary tools of the trade
  • You have experience in working with ITSM processes and operational tools (e.g. Service Now, JIRA). 
  • You are familiar with the relevant IT standards and systems ITIL, IT4IT, ICS, ISO systems etc.
  • You have the ability to maintain effective working relationships with vendors, internal teams and business departments
  • You have a good understanding of the technologies and systems used (SAP and SalesForce solution portfolio)
  • You have a high level of independence and communication skills 
  • You are fluent in English (basic knowledge of German is an advantage)


  • Mobile Work: We offer up to 70% remote work. In addition, our employees can work from a European Union country for up to 30 days a year
  • Flexible working hours: We offer flexible working hours so that family and career can be coordinated individually
  • Bike leasing: We offer bike leasing at attractive conditions for all our employees


Moritz Kegler

+49219118 3630

Vaillant Group

Company:  Vaillant Group Business Services GmbH

Remscheid, DE

Country:  Germany

The Vaillant Group is a global market and technology leader in the fields of heating, ventilation and air-conditioning technology. Join our team of 17,000 colleagues from more than 70 countries who work every day for a better climate – for people at home and the environment. We work on large-scale, innovative and strategic projects. With small, everyday gestures so that we can all play our part. Act global, work global. And become part of a global team. We sell our products in around 60 countries, using ten production and development sites in six European countries, as well as China.

Working for us makes you responsible for the future – your own, and that of our planet. We can offer you excellent conditions.


Apply now »
Since we work climate-neutrally, we can only process online applications. Let's save the climate together and avoid paper applications.