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IT Consultant (m/f/d) - Application Management Services (AMS) processes

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Date: 11-Jul-2019

Location: Remscheid (Headquarters), DE, 42859

Company: Vaillant Group

Vaillant Vaillant Group


 Taking care 
 of a better climate. 

Taking care of a better climate – inside each home and the world around it. That‘s our vision. We pursue it as a global leader for residential heating and hot water solutions with innovative, eco-friendly technologies and the energy of over 12.000 people in more than 20 countries. The trust of our 30 million customers worldwide speaks for itself. Change the world by changing your career: join Vaillant.

IT Consultant (m/f/d) - Application Management Services (AMS) processes
Vaillant Group Business Services GmbH | Remscheid | Germany

Do you enjoy being a competent point of contact (m/f/d) in the field of IT support processes? Collaborate with us on the development of a contemporary service structure in the field of Application Management Services (AMS). Help us to master the challenges of the digital transformation and co-design those in S4HANA environment.


  • You assume a guidance and governance role in collaboration with an external service provider to ensure a contemporary structure in the field of Application Management Services (AMS)
  • You coordinate and monitor the Incident Management via ITIL-compliant processes
  • You ensure the availability of the processes during our journey from the SAP ECC landscape to the new S4HANA environment
  • You independently define key performance indicators (KPIs) together with national and international companies
  • You organize and drive the communication to our internal customers and our offshore service partners to ensure a seamless support service
  • You prepare and perform trainings within the service context and keep the documentation up to date


  • You have successfully completed your degree in Computer Science or a similar qualification as well as several years of work experience in the area of Service Management or IT Consulting
  • You have an industrial business background or experience in one of the following SAP modules (PP, PM/EAM, MM, LE, IBP, APO, etc.)
  • You love to communicate, and you bring the attitude to keep the different stakeholders and our international team members focused and up to date
  • An ITIL certification would be advantageous or will be part of your development plan at Vaillant
  • You like to work cooperatively within a team and analytical thinking is your affinity
  • You are keen to learn for constant improvement of your knowledge of various End-to-End processes and SAP modules. You will be supported by our internal experts
  • Business fluent English (must) and German (desirable) language skills - written and spoken - complete your profile


  • We are part of the solution. Our highly efficient, environmentally friendly technologies conserve resources and reduce CO2 emissions in the long term.
  • Each employee organizes his hours individually in coordination with his colleagues. This allows family and career to be flexibly coordinated.
  • Our professionals are trained in soft and social skills and in this way prepared for the next career level.




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