What makes us special

• Environment that cares about your well-being: flexible working hours, hybrid work model 70/30 and additional 2 days off per year for every employee
• Package of additional benefits: private medical care, multi-sport card
• Our employees can work from selected European Union countries for up to 30 calendar days a year
• A growing, agile and dynamic team that challenges established routines and helps transforming the Vaillant Group to a data informed business
• Constant learning opportunities for both technical and personal growth through a range of workshops, seminars, events, and e-learnings

What we achieve together

• As IT Service Manager Smart Customer Solutions, You will ensure professional services provided from product teams to users of Vaillant apps and web portals
• You will support got-to-market as well as provide and manage second level support for our digital products
• In addition, acting as a point of contact to our international colleagues and consulting them on the effective configuration of their digital products is important to You
• Assisting with content creation and country-specific configurations is Your high skill
• Your tasks will also include planning training concepts, conducting training sessions with your stakeholders (e.g. the website editors) and creating demo websites as well as user manuals
• Pre-qualifying tickets and coordinate them in close contact with product owners and development teams is Your asset

What makes us successful together

• You have successfully completed a university degree with IT-related studies or a comparable qualification
• Expertise in working with Atlassian JIRA/Confluence and FirstSpirit (or similar Content Management System) is ideally complemented by initial ITSM and Salesforce experience in an agile environment
• First experience with didactic and methodological basics are also advantageous
• You enjoy supporting other people in their work and passing on knowledge
• Thanks to your business fluent English skills and your open and trustworthy personality, you communicate confidently at all levels
• You are always interested in learning and developing beyond your usual areas of expertise