What makes us special

• Environment that cares about your well-being: flexible working hours, hybrid work model 70/30 and additional 2 days off per year for every employee
• Package of additional benefits: private medical care, multi-sport card
• Our employees can work from selected European Union countries for up to 30 calendar days a year
• Onboarding: Our clearly structured onboarding process, including an Onboarding App, enables us to integrate new employees into Vaillant Group quickly and in a targeted manner
• Constant learning opportunities for both technical and personal growth through a range of workshops, seminars, events, and e-learnings

What we achieve together

• You will join our Service2Retention team enhancing service solutions for Vaillant Group in Salesforce
• Design and implement solutions together with the IT teams, customers and product owners in Salesforce Service Cloud and Field Service (Classic and LEX)
• Write and update platform documentation and conduct user trainings and demos
• Manage stakeholder requirements and expectations by project management
• Contribute to a self-organizing and autonomous team

What makes us successful together

• Experience in designing salesforce or service processes. Ideally you designed and implemented such solutions in Salesforce Service Cloud or Field Service
• Experience with different types of service processes, such as orders, contracts, call center, invoicing, etc
• Fluent English as you will be working in international environment
• You are a team player and round off your profile with strong communication skills combined with a high degree of initiative and motivation
• Willingness to learn and constant develop professional and personal skills