What makes us special

• We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities.
• We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.
• We care about our employees and offer a well-being programme that includes 24/7 remote GP appointments, mental health consultations and 1-2-1 lifestyle coaching.
• We are in the 7% of UK businesses that have received the Gold award from Investors in People (IiP) 
• For our employee’s peace of mind, we provide a death in service benefit and the option of subsidised private health care.
• We pride ourselves on our Family Friendly Policies, designed to support our employees during important life events.

What we achieve together

• Working within a busy inventory office, you will be dealing with internal and external customer service enquiries including proof of delivery, manual order entry and query resolution.
• Taking ownership of customer complaints and providing appropriate solutions within agreed time scales to resolve these.
• Entering manual orders into our SAP system and monitoring of EDI order entry logs for internal and external customer orders, raising returns into our SAP system and arranging collections using our partner carrier’s software.
• Ensuring internal and external customer requirements are fully met and goods are dispatched in accordance with customer requirements including supplying materials in an effective and timely manner.
• Providing an induction to our new field service engineers regarding van stock and our parts delivery processes, supplying parts in an effective and timely manner to maintain van stock levels and meet any additional part requirements.
• Completing regular ABCD analysis of service & customer stock locations.

What makes us successful together

• The ability to multi-task, prioritise and manage time effectively.
• Strong communication and active listening skills and a proven track record of telephone handling skills.
• An ability to handle customer complaints, provide appropriate solutions in a timely manner.
• A Genuine desire to help our customers.
• A patient and empathetic approach.
• Computer literacy and experience using Microsoft applications and web-based platforms is an essential requirement for applicants.