What makes us special

• Our recently refurbished contact centre provides our employees with a comfortable modern working environment to enjoy. 
• Our contact centre is equipped with sit-stand desks, which are scientifically proven to increase productivity, concentration, and creativity by improving the way we feel and the way we work.
• We understand the importance of a good work-life- balance and communicate shifts well in advance to our employees.
• Experience a range of team building events and competitions designed to be fun, social and to build team spirit. 
• We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities. 
• We offer a generous pension scheme which enables our employees to have greater financial security when they do retire. 

What we achieve together

• You will be helping customers who contact Vaillant Service via telephone, email SMS live chat or WhatsApp to arrange engineer visits.
• Using your customer service skills, you will provide an effortless customer journey and experience through a variety of communication channels.
• You will gain an understanding of each customer’s situation, spotting potential opportunities to deliver excellent customer service.
• Ensure all telephone calls and emails are answered within our service level agreement, booking engineer visits utilising the Salesforce platform.
• Work in line with contact centre processes and targets to ensure a professional service is provided at all levels.
• Work closely with our customers to keep them informed and delighted with the customer service they have experienced.

What makes us successful together

• Qualifications -GCSE Grade 4 or above or an equivalent qualification in English A passion for delivering excellent customer service to customers.
• A sound understanding of Microsoft applications and web-based platforms.
• You’re highly approachable with good interpersonal and communication skills.
• A positive outlook, the determination to succeed and are flexible to learning new skills to support the needs of the business.
• Previous Contact Centre experience is desirable.
• The ability to be motivated when working independently or as part of a team.