What makes us special

• Our recently refurbished contact centre provides our employees with a comfortable modern working environment to enjoy. 
• Our contact centre is equipped with sit-stand desks, which are scientifically proven to increase productivity, concentration, and creativity by improving the way we feel and the way we work.
• We understand the importance of a good work-life- balance and communicate shifts well in advance to our employees.
• Experience a range of team building events and competitions designed to be fun, social and to build team spirit. 
• We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities. 
• We offer a generous pension scheme which enables our employees to have greater financial security when they do retire. 

What we achieve together

• You will be working as part of the Vaillant Service Technical department providing technical advice to external Gas Safe registered Engineers and End Users.
• You will use your skills to interpret and explain technical information and instructions.
• You will understand customer requirements and show a good technical aptitude combined with the ability to give advice by telephone with clarity and diplomacy.
• You will be confident giving technical advice and will give our customer world class customer service.
• You will be target driven and your performance will be measured on achieving KPI’s.

What makes us successful together

• GCSE Grade 4 or above or an equivalent qualification in English is essential for all applicants.
• You have a passion for customer service and pride yourself on exceeding the expectations of our customers.
• You have a good problem-solving aptitude which enables you to diagnose possible faults with accuracy.
• You are computer literate having previous experience using all Microsoft applications and you have a good understanding of Salesforce.
• You have excellent communication skills and will enjoy working as part of a team.
• We would love for you to have an existing knowledge of our products; however, we do provide full product training to all members of our team.