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 WORKING AT VAILLANT GROUP. 
 TAKING CARE OF A BETTER CLIMATE. 


Printing our own 3D prototypes. And becoming more agile in every dimension of our daily work.
Both count. Both are us.

CCC Assistant Manager

WHAT YOU WILL DO

  • Responsible for scheduling and attendance management, to ensure that inbound and outbound calls to  the normal conduct of business.
  • Responsible for operating the inbound calls and outbound calls answer to meet the requirements of service level and customer complaint handling.
  • Responsible for the call center system maintenance of hardware and software requirements summary and improvement.
  • Assist manager to carry out the annual service project .
  • Assist the manager in the heating season to reserve with recruitment.
  • To supervise the workplace environment maintenance (including but not limited to the cleanliness, green plant, light, etc.), the need to change the office supplies of the upgrade in the system application, etc.
  • Assist manager to provide daily operation management reports (including but not limited to operating data statistics, project report statistics, etc.).
 

WHAT YOU BRING ALONG

  • At least 3 years working experience in Call Centre and Management expe-rience is a plus
  • Have a good knowledge of Call Center hardware and software usage
  • Managerial abilities, analytical thinking, flexible and customer oriented.
  • Team work, diciplined, respectful
  • Good at planning and checking, be able to find and use new measurement points
  • Must be able to coach and lead people. good communication skills
  • Open to new challenge and solutions
  • Fluent English
 

WHAT WE OFFER

  • Very good working atmosphere. Meaningful development opportunities.
  • The company holds employee activities frequently.
  • The company provides the systematic global training to improve the employee’s technique and service ideas.
  • Rigorous working style, humanized management policy, harmonious team atmosphere, strong cohesion, and these kind of unique features inspire me to go forward and contribute to the development of the company.
 

 

Mengrui Zhang

+86 10 85932565

mengrui.zhang@vaillant-group.com

Vaillant

Title:  CCC Assistant Manager

Company:  Vaillant (Beijing) Heating Equipment Co., Ltd
City:  Beijing
Country:  China

The Vaillant Group is a global market and technology leader in the fields of heating, ventilation and air-conditioning technology. Join our team of 15,000 colleagues from more than 70 countries who work every day for a better climate – for people at home and the environment. We work on large-scale, innovative and strategic projects. With small, everyday gestures so that we can all play our part. Act global, work global. And become part of a global team. We sell our products in around 60 countries, using ten production and development sites in six European countries, as well as China.

Working for us makes you responsible for the future – your own, and that of our planet. We can offer you excellent conditions.


 YOUR CONTACT 

Since we work climate-neutrally, we can only process online applications. Let's save the climate together and avoid paper applications.

 

 

 

 

 

 

 

 

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