What we achieve together

• You ensure the highest quality standards by reviewing and approving pension casework, enabling the team to consistently meet service level agreements and deliver reliable outcomes to our members. 
• Your responsibilities will include managing the monthly pensioner payroll, overseeing reconciliations and ensuring that all payments are processed accurately and on time.
• By applying your technical expertise, you handle complex and unusual cases, providing clear solutions and guidance that strengthen trust in our pension services. 
• You take ownership of key annual activities, such as the pension increase exercise, ensuring smooth, compliant and efficient end-to-end delivery. 
• Together with internal and external partners, you contribute to projects such as scheme valuation, audit preparation and member communications, helping to continuously improve our pension offering. 
• In collaboration with the wider team, trustees and service providers, you actively support governance processes and employee engagement initiatives around retirement planning.

What makes us successful together

• You bring a solid foundation in pension administration, ideally with relevant certifications or a strong commitment to continuous professional development. 
• You have extensive experience in Defined Benefit pension schemes and a good understanding of Defined Contribution arrangements, ideally gained in a comparable in-house or 3rd party administration environment. 
• You demonstrate strong technical expertise in pension calculations, annual scheme exercises and quality assurance, combined with excellent attention to detail and system proficiency. 
• Experience with pensioner payroll, audit processes or governance activities would be a valuable addition to your profile. 
• You work in a structured and solution-oriented way, communicate complex topics clearly and enjoy contributing to a supportive and collaborative team environment.
• This role can be performed remotely from home; however, occasional travel to our Head Office in Belper will be required.

What you can count on

• We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities.
• We are in the 7% of UK businesses that have received the gold award from Investors in People (IIP).
• We pride ourselves on our Family Friendly Policies, designed to support our employees during important life events.
• We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.
• For our employee’s peace of mind, we provide a death in service benefit and the option of subsidised private health care.