What we achieve together

• In your role as External Fulfilment Lead, you will act as the primary partner for commercial training and capability development, translating business priorities into impactful learning journeys that support organisational success.
• Working closely with Sales, Partnerships and customer-facing teams, you will identify capability gaps, prioritise learning needs and ensure that business objectives are transformed into effective development solutions.
• Together with Training Development, Training Delivery and Customer Excellence teams, you will continuously improve commercial learning journeys, ensuring alignment, consistency and a seamless learner experience.
• Your responsibilities will include governing end-to-end training programmes, ensuring that content, delivery and learning outcomes support strategic objectives, customer excellence and regulatory requirements.
• By building strong relationships with senior leaders, subject matter experts and key stakeholders, you will foster shared accountability for capability development and drive measurable performance improvements.
• You will oversee quality standards, risk management and compliance processes, ensuring that all learning solutions are scalable, effective and deliver long-term value to the business.

What makes us successful together

• You hold a qualification in Learning & Development, Business, Organisational Development or a related field, enabling you to bring a structured and strategic approach to capability building.
• You have substantial experience within Learning & Development, Commercial Enablement or Training Management, including responsibility for designing and governing end-to-end learning programmes.
• Your expertise includes stakeholder management, performance consulting, learning governance, project management and the ability to translate business strategy into practical and measurable learning solutions.
• Ideally, you have gained experience working with commercial functions such as Sales, Partnerships or Customer Excellence and are comfortable collaborating with trainers, subject matter experts and content development teams.
• You are an influential relationship builder with excellent communication skills, a collaborative mindset and the confidence to engage senior stakeholders while driving alignment across multiple teams.

What you can count on

• We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities.
• We are in the 7% of UK businesses that have received the gold award from Investors in People (IIP).
• Our onsite Bistro and Coffee Bar provide comfortable seating, healthy subsidised meal options and refreshments during the day.
• We pride ourselves on our Family Friendly Policies, designed to support our employees during important life events.
• We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.
• For our employee’s peace of mind, we provide a death in service benefit and the option of subsidised private health care.