What we achieve together

• In your role as a Customer Care Advisor you will take ownership of customer complaints and ensure successful resolutions for both the customer and the business.
• You will investigate cases thoroughly using root-cause analysis and collaborate with internal departments to gather all necessary information.
• Managing incoming calls, emails, web-based and social media complaints, prioritising responses effectively and maintaining case ownership.
• You will provide clear, professional written communication and regular updates to customers and internal stakeholders. 
• Working closely with the legal department when complaints escalate, ensuring compliance and accurate handling at all times.
• You contribute to improving processes by sharing insights and feedback with the Customer Resolution Manager and senior team.

What makes us successful together

• Level 3 qualification in Customer Service is preferable, GCSE grade 4 in English and Maths (or equivalent) is essential.
• Previous experience in customer service or complaint resolution, ideally within a fast-paced environment.
• Excellent written and verbal communication skills, strong attention to detail, and proficiency in Microsoft applications and web-based tools.
• Knowledge of consumer rights and related legislation is advantageous.
• You demonstrate empathy, resilience, and a strong drive to deliver world-class service.
• The ability to manage multiple cases simultaneously while maintaining accuracy and professionalism is desirable.

What you can count on

• Our refurbished contact centre provides our employees with a comfortable modern working environment to enjoy.
• Our contact centre is equipped with sit-stand desks, which are scientifically proven to increase productivity, concentration, and creativity by improving the way we feel and the way we work.
• We understand the importance of a good work-life- balance and communicate shifts well in advance to our employees.
• Experience a range of team building events and competitions designed to be fun, social and to build team spirit.
• We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities.
• We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.