What we achieve together

• Claims and Support Coordination: Process contract support claims and follow up on outstanding issues using Smartsheet, Salesforce, and SAP while promoting the digital portal for efficient claim submission.
• Collaborative Team Support: Assist the sales team with order allocation, manage communications via group mailbox, and support team members by contributing to departmental improvements and procedural efficiency.
• Financial Transactions Management: Handle daily payment downloads and remittance uploads via Smartsheet, ensuring timely reconciliation and resolution of non-payment issues.
• Invoice and Payment Resolution: Proactively chase and resolve payment queries, secure interim payments for overdue invoices, and issue credit/debit notes as needed upon approval.
• Customer Engagement and Communication: Build and maintain strong customer relationships, including suspending services for overdue accounts and negotiating solutions.
• Forecasting and Reconciliation: Prepare and update monthly statements, conduct reconciliations, and keep the cashflow forecast updated with expected, confirmed, and received payments for both Contract Support and Credit Management.

What makes us successful together

• Applicants should have great customer service skills and a passion for dealing with and resolving difficult situations.  
• The ability to work with customers to resolve disputes effectively.
• Good knowledge of SAP, Excel, Outlook, Smartsheet and Teams.
• An understanding of credit management would be an advantage.
• Applicants should have a flexible approach to work and be able to adapt easily between contracts and credit control duties.
• Attention to detail and the ability to speak up when something does look/feel right is essential.

What you can count on

• We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities.
• We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.  
• We are in the 7% of UK businesses that have received the gold award from Investors in People (IiP).
• For our employee’s peace of mind, we provide a death in service benefit and the option of subsidised private health care.
• We pride ourselves on our Family Friendly Policies, designed to support our employees during important life events.