What we achieve together

• In your role as Contract Analyst, you will take ownership of maintaining accurate contract forecasts, ensuring reliable accruals, reporting accuracy and effective business planning.
• Working closely with Sales and Claims teams, you will validate claims against contractual agreements, helping to ensure compliance, consistency and timely resolution of customer queries.
• Your responsibilities will include identifying, investigating and resolving contract discrepancies, contributing to operational excellence and positive customer experiences. 
• Together with commercial stakeholders, you will maintain and develop the merchant contract database, ensuring contractual information is accurate, up to date and effectively communicated to partners.
• By coordinating the annual contract creation process, you will ensure contracts are onboarded efficiently, documented correctly and made available within the Partner Portal. 
• You will manage contract and user administration within the Partner Portal while producing meaningful reports that support compliance, transparency and informed decision-making.

What makes us successful together

• You hold a recognised professional qualification in business, commercial administration, finance or a related discipline, or you have gained equivalent knowledge through relevant professional experience.
• You have experience working with contracts, reporting, forecasting, data management or a similar analytical and commercially focused environment.
• You demonstrate excellent attention to detail, strong analytical capabilities and advanced Microsoft Excel skills, supported by experience with customer relationship management or contract management systems.
• Exposure to claims validation, pricing, sales support or commercial contract administration would be beneficial in helping you make an immediate impact.
• You are proactive, highly organised and motivated by solving problems, while building strong relationships across teams and managing multiple priorities effectively.
• You are confident working with business systems, databases and online platforms, using technology to maintain data accuracy, generate reports and support efficient contract administration.

What you can count on

• We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities.
• We are in the 7% of UK businesses that have received the gold award from Investors in People (IIP).
• Our onsite Bistro and Coffee Bar provide comfortable seating, healthy subsidised meal options and refreshments during the day.
• We pride ourselves on our Family Friendly Policies, designed to support our employees during important life events.
• We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.
• For our employee’s peace of mind, we provide a death in service benefit and the option of subsidised private health care.