What we achieve together

• You will oversee the daily operations of the customer support department, ensuring that service delivery is efficient, effective, and aligned with our company goals. 
• Your responsibilities will include mentoring and training team members, managing schedules, and ensuring service targets are consistently met. 
• Together with your team, you will manage B2B customer interactions and merchant query processes, ensuring all queries are resolved within agreed payment terms. 
• By analysing performance data, you will identify trends and implement improvements to enhance service quality and customer satisfaction. 
• You will handle complex customer situations with professionalism, turning challenges into positive experiences. 
• Your role will be based at our Castlewood Business Park site near Junction 28 of the M1, where you will foster a collaborative and high-performing team culture.

What makes us successful together

• You have a background in customer service or business operations, supported by relevant education or training. 
• You bring proven experience in managing successful teams within customer-focused environments. 
• You are confident in analysing performance metrics, mentoring staff, and managing service operations. Experience with SAP/EPS is a plus. 
• Familiarity with customer feedback systems and continuous improvement initiatives. 
• You are passionate about delivering excellent service, have a great telephone manner, and thrive under pressure while managing multiple priorities. 
• You communicate clearly and professionally, building strong relationships with internal and external stakeholders.

What you can count on

• We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities. 
• We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.
• We care about our employees and offer a well-being programme that includes 24/7 remote GP appointments, mental health consultations and 1-2-1 lifestyle coaching. 
• We are in the 7% of UK businesses that have received the Gold award from Investors in People (IiP)  
• For our employee’s peace of mind, we provide a death in service benefit and the option of subsidised private health care.
• We pride ourselves on our Family Friendly Policies, designed to support our employees during important life events.