What we achieve together

• In your role as Internal Fulfilment Lead, you will act as the key liaison between the Training function and internal business areas, ensuring learning priorities support operational goals and organisational success.
• Working closely with leaders and stakeholders across the organisation, you will identify capability gaps, conduct learning needs analysis and translate performance challenges into structured learning solutions with measurable outcomes.
• Together with the Head of Training and the wider Training Leadership Team, you will define, govern and continuously improve end-to-end learning journeys that support onboarding, compliance, progression and ongoing professional development. 
• Your responsibilities will include building trusted relationships across leadership teams, frontline management and cross-functional departments, ensuring effective collaboration and stakeholder engagement throughout the learning lifecycle.
• By monitoring training effectiveness, business performance indicators and capability metrics, you will provide valuable insights that drive continuous improvement and support long-term workforce capability growth.
• You will oversee learning governance, quality standards and risk management activities, ensuring that learning solutions remain compliant, effective and aligned with organisational requirements.

What makes us successful together

• You hold a degree or equivalent qualification in Learning & Development, Business, or a related discipline, providing a solid foundation for capability development and business partnership.
• You have proven experience within Learning & Development, Training, Capability Development or Learning Business Partner roles, ideally gained in a complex operational or service-led environment.
• Your expertise includes training needs analysis, learning journey design, stakeholder management and translating business requirements into impactful learning solutions that improve performance and capability.
• Experience supporting service operations, technical environments, contact centres, field-based teams or other customer-focused functions would be advantageous.
• You possess a strong understanding of learning design principles, compliance requirements, governance frameworks and the use of operational and performance data to inform decision-making.
• Your communication, influencing and relationship-building skills enable you to engage stakeholders at all levels, manage competing priorities and drive meaningful organisational change through learning.

What you can count on

• We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities.
• We are in the 7% of UK businesses that have received the gold award from Investors in People (IIP).
• Our onsite Bistro and Coffee Bar provide comfortable seating, healthy subsidised meal options and refreshments during the day.
• We pride ourselves on our Family Friendly Policies, designed to support our employees during important life events.
• We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.
• For our employee’s peace of mind, we provide a death in service benefit and the option of subsidised private health care.