What we achieve together

• Your responsibilities will include supporting and managing mobile devices, particularly iOS equipment, while ensuring all devices comply with Vaillant Group mobile policies and enrolment standards.
• You will take ownership of the PC hardware lifecycle, coordinating deployments, replacements and new starter equipment to ensure colleagues receive reliable, well-prepared tools.
• Together with colleagues across all departments, you are providing first-line support, resolving user issues, analysing problems thoroughly and escalating to expert teams when appropriate.
• By coordinating technical troubleshooting activities, you help ensure smooth operations, minimise downtime and create positive technology experiences for all users. 
• After analysing and evaluating user needs, you will contribute to small project tasks within hardware rollout and configuration topics.
• By adhering to corporate governance requirements, you help ensure compliance and operational excellence across all IT support processes.

What makes us successful together

• GCSE Maths and English Language at a grade 4 level or equivalent are required for this role, further additional qualifications in an IT related field are advantageous. 
• You are eager to learn, open to guidance, and motivated to grow into the role, showing curiosity about how devices, operating systems and networks work.
• You enjoy helping people, communicate with patience and clarity, stay calm when solving problems and show commitment to developing your skills continuously 
• You demonstrate strong learning agility, absorbing new information quickly and easily adapting when technologies or processes change.
• You demonstrate strong analytical capabilities, excellent communication skills, and confidence in supporting both hardware and software — especially iOS mobile devices. 
• You ideally bring knowledge of Microsoft 365 environments and hold an ITIL certification; however, this is not essential.

What you can count on

• We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities. 
• We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.  
• We are in the 7% of UK businesses that have received the gold award from Investors in People (IiP).
• For our employee’s peace of mind, we provide a death in service benefit and the option of subsidised private health care.
• We pride ourselves on our Family Friendly Policies, designed to support our employees during important life events.
• Our onsite Bistro and Coffee Bar are great places to enjoy social time with colleagues. They provide comfortable seating, healthy subsidised meal options and refreshments during the day.