What we achieve together

• You define and drive the Field Service strategy, aligning operational excellence with business objectives to improve efficiency, support growth and strengthen customer satisfaction.
• Together with an interdisciplinary leadership team, you lead and further develop a large remote workforce, ensuring consistent performance, engagement and a strong, people centred culture.
• By evolving organisational capabilities, you enable the service organisation to support increasingly complex heating systems, including heat pumps and full system solutions.
• You will lead end to end Field Service operations, with clear accountability for performance indicators such as first time fix rate, productivity, utilisation and cost efficiency.
• Through the intelligent use of connectivity and remote diagnostics, you accelerate interventions, reduce revisits and continuously improve the customer journey.
• Acting as a senior ambassador for Field Service, you collaborate closely with Sales, Marketing and Customer Success to ensure seamless integration across the entire value chain.

What makes us successful together

• You hold a degree or an equivalent qualification and bring a strong foundation for strategic and operational leadership. 
• You offer several years of experience in a senior leadership role, managing large, remote operational teams with full accountability for results. 
• Your profile is characterised by strategic thinking, strong commercial awareness and the ability to translate business requirements into effective operational delivery. 
• Experience in field service, technical service or a comparable environment will support a strong understanding of customer-centric service delivery. 
• You lead with empathy, clarity and conviction, creating trust, accountability and a performance culture across geographically dispersed teams. 
• You communicate confidently when engaging with senior stakeholders across the UK and internationally.

What you can count on

• We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities
• We are in the 7% of UK businesses that have received the gold award from Investors in People (IiP).
• Our onsite Bistro and Coffee Bar provide comfortable seating, healthy subsidised meal options and refreshments during the day
• We pride ourselves on our Family Friendly Policies, designed to support our employees during important life events
• We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.
• For our employee’s peace of mind, we provide a death in service benefit and the option of subsidised private health care.