What we achieve together

• You will perform a wide range of administrative duties across multiple communication channels, ensuring that customers, partners and internal teams receive timely and accurate support.
• Your responsibilities will include handling B2B and partnership requests as well as providing empathetic and service‑oriented support to B2C customers.
• After analysing requirements from field engineers, you will help secure accurate job closures and enable seamless internal processes.
• By coordinating consumables and supporting cross‑branding procedures for spare parts, you will contribute to efficient field operations.
• Together with colleagues from Customer Care, Planning, and Spares, you are part of an interdisciplinary effort to streamline workflows and boost overall service delivery.
• By using data spreadsheets, digital tools and Salesforce reporting, you ensure that customer correspondence and operational updates are dispatched accurately and efficiently.

What makes us successful together

• You have experience in an administration environment, ideally within a service oriented or customer focused setting with excellent communication skills.
• You have worked independently as well as collaboratively in a team, bringing flexibility and reliability to your daily tasks.
• Your organisational skills help you manage diverse tasks, shifting priorities, and varied communication channels.
• Your experience with customer databases, scheduling systems and dispatching tools helps you handle workload efficiently.
• Your ability to work confidently with postcode mapping and geographical data supports effective planning and customer coordination.
• Familiarity with Salesforce reporting or similar platforms is beneficial and supports your professional development.

What you can count on

• Our refurbished contact centre provides our employees with a comfortable modern working environment to enjoy. 
• Our contact centre is equipped with sit-stand desks, which are scientifically proven to increase productivity, concentration, and creativity by improving the way we feel and the way we work.
• We understand the importance of a good work-life- balance and communicate shifts well in advance to our employees.
• Experience a range of team building events and competitions designed to be fun, social and to build team spirit. 
• We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities. 
• We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.