What we achieve together

• Your responsibilities will include planning and coordinating all product training across our Centres of Excellence in the United Kingdom and Eire, ensuring every session runs smoothly and professionally.
• After analysing and evaluating business requirements, you organise training resources, manage waiting lists and no shows, and ensure all information is accurately maintained in our systems, including Salesforce. 
• Together with an interdisciplinary team you liaise closely with internal and external customers, ensuring clear, warm and professional communication across all channels — email, telephone, digital and in person at events. 
• By creating structured processes and maintaining booking information, you make sure meeting rooms and training facilities are used efficiently and communicated correctly to all stakeholders. 
• You will proactively provide ideas and suggestions to continually improve our customer experience, helping us elevate our training offer and strengthen our brand. 
• Acting as a key contact for Sales, you support customer enquiries, adapt quickly to changing situations and help find solutions that meet both business needs and customer expectations.

What makes us successful together

• You bring excellent communication and presentation skills, strong people skills and a passion for customer service, training and development. 
• You ideally have experience in coordination and customer service roles and are confident interacting with diverse customer groups. 
• You show attention to detail, respond appropriately to unexpected situations, manage your diary effectively, and are comfortable with Outlook, Excel and Word; experience with Salesforce Customer Relationship Management is an advantage but not essential. 
• You offer innovative ideas that contribute to strengthening the customer experience and bring flexibility when work requires a change of direction. 
• You are approachable, able to work independently and collaboratively, and enjoy building positive relationships with stakeholders across Sales, Service and Training. 
• You are available to travel to events when required to support Sales, and you hold a full United Kingdom driving licence.

What you can count on

• We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities
• We are in the 7% of UK businesses that have received the gold award from Investors in People (IiP).
• Our onsite Bistro and Coffee Bar provide comfortable seating, healthy subsidised meal options and refreshments during the day
• We pride ourselves on our Family Friendly Policies, designed to support our employees during important life events 
• We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.
• For our employee’s peace of mind, we provide a death in service benefit and the option of subsidised private health care.