What we achieve together

• In your role as a Customer Care Advisor you will take ownership of customer complaints and ensure successful resolutions for both the customer and the business.
• You will investigate cases thoroughly using root-cause analysis and collaborate with internal departments to gather all necessary information.
• Managing incoming calls, emails, web-based and social media complaints, prioritising responses effectively and maintaining case ownership.
• You will provide clear, professional written communication and regular updates to customers and internal stakeholders. 
• Working closely with the legal department when complaints escalate, ensuring compliance and accurate handling at all times.
• You contribute to improving processes by sharing insights and feedback with the Customer Resolution Manager and senior team.

What makes us successful together

• Level 3 qualification in Customer Service is preferable, GCSE grade 4 in English and Maths (or equivalent) is essential.
• Previous experience in customer service or complaint resolution, ideally within a fast-paced environment.
• Excellent written and verbal communication skills, strong attention to detail, and proficiency in Microsoft applications and web-based tools.
• Knowledge of consumer rights and related legislation is advantageous.
• You demonstrate empathy, resilience, and a strong drive to deliver world-class service.
• The ability to manage multiple cases simultaneously while maintaining accuracy and professionalism is desirable.

What you can count on

• We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities. 
• We offer a generous pension scheme which enables our employees to have greater financial security when they do retire. 
• For our employee’s peace of mind, we provide a death in service benefit and the option of subsidised private health care. 
• We are in the 7% of UK businesses that have received the Gold award from Investors in People (IiP).
• We pride ourselves on our family friendly policies designed to support our employees during important life events. 
• The health of our employees is important, we provide free eye test vouchers, Health MOT’s, NHS Health checks and flu vaccinations to all.