What we achieve together

• You will perform a wide range of administrative tasks across multiple communication channels, supporting both our office-based teams and Field Service colleagues in securing timely and accurate job closure.
• After analysing and evaluating daily business requirements, you will interact with Business-to Business and partnership customers, providing reliable, solution oriented support. 
• Your responsibilities will include handling Business to Consumer enquiries, where you create positive and empathetic experiences for our end users.
• By collaborating closely with our Field Engineers, you help ensure that all information flows seamlessly, contributing to efficient service delivery.
• Together with an interdisciplinary team, you manage the ordering and coordination of consumables and cross branded spare parts, enabling our operations to run smoothly.
• You will utilise digital tools and data spreadsheets to prepare and dispatch communications to customers, while also providing valuable support to our Customer Care team and performing reception duties within the Service building.

What makes us successful together

• You hold GCSE level qualifications in Maths and English Grade C / 4 or above.
• You have experience working within an administration environment and are familiar with supporting teams both individually and collaboratively.
• Your organisational abilities help you structure tasks efficiently, even in dynamic situations.
• You feel confident navigating spreadsheets and digital tools, and you are open to working with systems such as Salesforce.
• You enjoy supporting others and thrive in an environment where collaboration and communication are key.
• You bring strong written and verbal communication skills and a willingness to continuously develop your knowledge.

What you can count on

• Our recently refurbished service building provides our employees with a comfortable modern working environment to enjoy. 
• Within the service building entre is equipped with sit-stand desks, which are scientifically proven to increase productivity, concentration, and creativity by improving the way we feel and the way we work.
• We understand the importance of a good work-life-balance and communicate shifts well in advance to our employees.
• Experience a range of team building events and competitions designed to be fun, social and to build team spirit. 
• We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities. 
• We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.