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Developing one of the most efficient heat pumps on the market. And turning the lights on only when needed.
Both count. Both are us.

Service Business Analyst (m/f/d)


  • As a service business analyst, you define requirements for the existing and upcoming Customer Relationship Management (CRM) system in cooperation with our international service experts
  • You will evaluate new features of CRM solutions with focus on field service processes to increase productivity in the local service organisations and support the implementation process
  • You will take responsibility for process development, optimisation and corresponding documentation in coordination with the subsidiaries and related central departments
  • You plan and monitor the project budget and guarantee regular, target-group-oriented communication
  • Together with your colleagues, you will constantly analyse the customer journey in the service environment and define new requirements for the CRM system in order to accelerate the change to a more digitalised business process


  • Successfully completed studies in the field of industrial engineering, economics or a comparable course of study
  • You can draw on minimum 5 years of professional experience in a service environment that is process-oriented
  • With your experience in project management in an IT setting and your knowledge of Salesforce Service Cloud and Field Service, you will drive our digital future
  • With your excellent German and English as well as your open and trustworthy personality, you communicate confidently at all national and international levels
  • Determination, intercultural competence and the willingness to take on responsibility complete your profile


  • We are part of the solution. Our highly efficient, environmentally friendly technologies conserve resources and reduce CO2 emissions in the long term.
  • Each employee organizes his hours individually in coordination with his colleagues. This allows family and career to be flexibly coordinated.
  • The family environment is reflected by the good atmosphere within the team
  • We value teamwork and a good togetherness


Julia Lütje

+49 2191 18 4420

Vaillant Group

Company:  Vaillant GmbH
City:  Remscheid
Country:  Germany

The Vaillant Group is a global market and technology leader in the fields of heating, ventilation and air-conditioning technology. Join our team of 15,000 colleagues from more than 70 countries who work every day for a better climate – for people at home and the environment. We work on large-scale, innovative and strategic projects. With small, everyday gestures so that we can all play our part. Act global, work global. And become part of a global team. We sell our products in around 60 countries, using ten production and development sites in six European countries, as well as China.

Working for us makes you responsible for the future – your own, and that of our planet. We can offer you excellent conditions.


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Since we work climate-neutrally, we can only process online applications. Let's save the climate together and avoid paper applications.