Sustainable heating solutions are our company purpose. And flexible ways of working are part of our company culture.
Both count. Both are us.

Provider Manager (m/f/d)


  • As a Provider Manager (m/f/d), you monitor and review the performance and SLAs of suppliers and service providers in terms of quality, costs, and risk management
  • You routinely manage contracts and agreements, review performance data with the service managers and prepare reports 
  • You will be involved in tenders and contract design, thus laying important foundations for effective provider management  
  • You will ensure a good, continuous dialogue between Vaillant Group Business Services and the service providers by organizing and conducting regular commercial meetings 
  • Your tasks also include the monitoring of changes in the area of Provider Management 
  • In addition, you will be involved in the design and implementation of processes in the Shared Service Center


  • Completed studies in the field of IT, economics or comparable training 
  • Several years of professional experience in a comparable function related to controlling of and in contract negotiations with IT service providers 
  • Experience in project management as well as knowledge in controlling 
  • Good knowledge of ITIL or another IT service management framework 
  • You have a strong sense of responsibility, coupled with reliability and independence 
  • Your very good English and German and your open and trustworthy personality enable you to communicate confidently at all levels


  • We offer our employees the opportunity to work up to 70% of their working hours on a mobile basis. In addition, they can work from a country of the European Union on up to 30 days a year
  • Constant learning opportunities for both technical and personal growth through a range of workshops, seminars, events and e-learnings
  • Our canteen and company health management are a matter of course for us (sports offers, fitness courses, company doctor)


Svetlina Klose

+492191 18 2582

Vaillant Group

Company:  Vaillant Group Business Services GmbH
City:  Remscheid
Country:  Germany

The Vaillant Group is a global market and technology leader in the fields of heating, ventilation and air-conditioning technology. Join our team of 16,000 colleagues from more than 70 countries who work every day for a better climate – for people at home and the environment. We work on large-scale, innovative and strategic projects. With small, everyday gestures so that we can all play our part. Act global, work global. And become part of a global team. We sell our products in around 60 countries, using ten production and development sites in six European countries, as well as China.

Working for us makes you responsible for the future – your own, and that of our planet. We can offer you excellent conditions.


Since we work climate-neutrally, we can only process online applications. Let's save the climate together and avoid paper applications.