Marketing Process Manager (m/f/d)

WHAT YOU WILL DO

• Report to the Global Process Owner (GPO) and act as a process consultant for Marketing-to-Lead (M2L) processes and products, including loyalty, B2C lead management, training, and websites 
• Collaborate with product and process managers, local key users, and the GPO to research pain points, analyze the competitive landscape, and refine/enhance each process step 
• Document processes, forecast expected results, analyze enhancements, and make further adjustments as needed 
• Represent M2L in the Digital Process World (DPW) project and ensure collaboration with other DPW streams 
• Support the GPO as a project manager in steering the Customer Experience Strategy Project, aiming to achieve a seamless customer experience across the entire customer journey by harmonizing and enhancing the global digital tool ecosystem of Sales, Marketing and Service 

WHAT YOU BRING ALONG

• With your successfully completed studies in business administration, economics or comparable with focus on marketing you have the necessary tools of the trade 
• You gained profound professional experience in project and process management or product management
• As an advantage you bring expertise in sales and marketing processes, with experience in loyalty and lead management processes
• Your experience in change management and you “self-starter-mindset" with strong sense of ownership and initiative help you to successfully complete your tasks
• Due to your very good English and your open and trustworthy personality you communicate confidently on all levels and are able to manage various stakeholders

WHAT WE OFFER

• Mobile Work: We offer up to 70% remote work. In addition, our employees can work from a European Union country for up to 30 days a year
• Flexible working hours: We offer flexible working hours so that family and career can be coordinated individually
• Salary: We offer an attractive remuneration package in accordance with the NRW IG Metall collective wage agreement, including vacation pay and Christmas bonus to our employees in Germany
• Appreciation: We treat our employees with trust, respect and appreciation at all times.