Expert CRM Analysis & Intelligence (m/f/d) limited for 2 years

WHAT YOU WILL DO

• As an expert (m/f/d) for CRM, you analyze the data in the CRM system and other systems and ensure a continuously high data quality
• Through your overview of all customer-related data and the creation of regular reports as well as project-related analyses, you derive well-founded recommendations for action for projects and the strategic orientation and advise the various stakeholders
• You check and optimize the expansion of CRM reporting as well as a corresponding data architecture
• You lead workshops with CRM users to optimize data preparation and input
• You are responsible for the continuous further development of the CRM system by integrating relevant data, information and the regular exchange with key users in accordance with the strategic alignment
• You support market research studies and customer surveys 

WHAT YOU BRING ALONG

• You have a university degree in economics or business administration
• You have already gained several years of professional experience and have learned how to work with databases and various CRM systems (especially Salesforce) as well as complex data analysis
• You are interested in complex interrelationships and have excellent analytical skills
• You convince with your presentation and communication skills, you use your very good German and English skills confidently in your daily business life

WHAT WE OFFER

• Mobile Work: We offer up to 70% remote work. In addition, our employees can work from a European Union country for up to 30 days a year
• Flexible working hours: We offer flexible working hours so that family and career can be coordinated individually
• Salary: We offer an attractive remuneration package in accordance with the NRW IG Metall collective wage agreement, including vacation pay and Christmas bonus to our employees in Germany
• Appreciation: We treat our employees with trust, respect and appreciation at all times