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 WORKING AT VAILLANT GROUP. 
 TAKING CARE OF A BETTER CLIMATE. 


Filling most of our leadership positions internally. And encouraging younger and older colleagues to learn from each other.
Both count. Both are us.

Customer Experience Manager (m/f/d)

WHAT YOU WILL DO

  • As Customer Experience Manager (m/f/d) you will support and promote the processes around customer contact and will supervise cross-national projects of the Vaillant Group
  • In doing so, you will look at the customer journey from the beginning in the call center, through the deployment of the technician, to complaint management and you will contribute new ideas here, together with the markets.
  • You are the contact person and process owner for service-relevant processes that are directly related to our customers
  • Your task is to make customer satisfaction measurable through KPIs and to evaluate, initiate and track downstream process improvements
 

WHAT YOU BRING ALONG

  • You have successfully completed your studies as an industrial engineer (m/f/d) or a comparable course of studies and have the necessary basic knowledge
  • You can rely on a very sound professional experience in the service sector
  • Your knowledge of process management (e.g. in call centers) helps you in your daily business
  • Due to your very good knowledge of English and German and your open and trustworthy personality you communicate confidently at all levels
  • You are a team player who inspires with social skills, also internationally
 

WHAT WE OFFER

  • We are part of the solution. Our highly efficient, environmentally friendly technologies conserve resources and reduce CO2 emissions in the long term
  • Each employee organizes his hours individually in coordination with his colleagues. This allows family and career to be flexibly coordinated
  • Our professionals are trained in soft and social skills and in this way prepared for the next career level
 

 

Friederike Sieber

friederike.sieber@vaillant-group.com

logoleiste
Company:  Vaillant GmbH
City:  Remscheid (Headquarters)
Country:  Germany

Join our team of 13,000 colleagues from more than 50 countries who work every day for a better climate – for people at home and the environment. We work on large-scale, innovative and strategic projects. With small, everyday gestures so that we can all play our part. Act global, work global. And become part of a global team. We sell our products in around 60 countries, using ten production and development sites in six European countries, as well as China.

Working for us makes you responsible for the future – your own, and that of our planet. We can offer you excellent conditions.


 YOUR CONTACT: 

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