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Traffic Coordinator Service Center

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Date: 28-Jan-2019

Location: Brussel, BE, 1620

Company: Vaillant Group

Vaillant Vaillant Group

 YOU WANT TO 
 CHANGE THE WORLD? 
 START WITH 
 THE CLIMATE! 


 Taking care 
 of a better climate. 

Taking care of a better climate – inside each home and the world around it. That‘s our vision. We pursue it as a global leader for residential heating and hot water solutions with innovative, eco-friendly technologies and the energy of over 12.000 people in more than 20 countries. The trust of our 30 million customers worldwide speaks for itself. Change the world by changing your career: join Vaillant.

Traffic Coordinator Service Center (M/F)
Vaillant Group | Drogenbos | Belgium

WHAT YOU WILL DO

  • You will join the market leader in terms of innovation, future development and sustainability. Do you want to be part of a modern contact center in a pleasant no-nonsense atmosphere? If so, you are the person we are looking for;

  • As Traffic Coordinator you are responsible for the intraday monitoring and steering. You track the service levels of the day, the real time adherence monitoring and make the necessary adjustments when needed;
  • You are also involved in the day to day steering and adjustment of the operational tasks with the aim of optimizing on deviations in the forecasts and timetables;   
  • You have, under leadership of the Service Centre Manager, the mandate to determine which shifts occur and the fellow-workers these apply to, analyze the results, and provide feedback;
  • You are closely involved with the team of agents and engage in constructive communication regarding timetables, planning, preferences, requests etc.;
  • Furthermore, you are responsible for the ministering of evaluations aimed at continuously improving future performance. In addition you will provide active proposals in the face of recurrent problems regarding occupied lines; 
  • You are continuously in contact with the manager and report to him the scope, feasibility, and numbers achieved;
  • In case of serious breaching of specific parameters or lack of existing measures, you will be required to timely inform the manager and provide solutions;
  • Increased awareness among fellow-workers of the importance of respectful adherence to their assigned tasks and the planning is another important aspect of your overall duties;
  • Lastly, you will participate in the successful and timely execution of diverse project assignments.

WHAT YOU BRING ALONG

  • You hold at least a bachelors degree;
  • Good communication skills in combination with a good dose assertiveness are highly sought after. The ability to fluently engage and react when faced with resistance comes naturally to you;
  • You have strong analytical abilities and the necessary insight to take charge of a situation when needed and steer things in the right direction;
  • You are a stress-resistant multitasker with good problem-solving skills;
  • As Traffic Coordinator you are a team player but can also work independently in an ever changing environment;
  • You are fluent in Dutch, French and English;
  • Drive to shape our digital future.

WHAT WE OFFER

  • “My manager is not only my boss, but first and foremost my coach.”
  • “Very good working atmosphere. Meaningful development opportunities.”
  • “Employees are being valued and developed.”
  • “Innovative thinking: many research projects with universities, companies and the country / EU.”
  • “There is a health care centre on site that offers fitness classes and other support.”
  • “The company works sustainably.”
  • (Quotes from our employees)
career.vaillant-group.com
 
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