Loading...
Share this Job
Apply now »

 WORKING AT VAILLANT GROUP. 
 TAKING CARE OF A BETTER CLIMATE. 


Filling most of our leadership positions internally. And encouraging younger and older colleagues to learn from each other.
Both count. Both are us.

Service Performance Manager

WHAT YOU WILL DO

  • You will be responsible from enabling field service management to have a more transparent view on the organizational performance and ensuring that the analytical data is converted to improvement plans together with the experience and operational perspective of the field service;
  • Management of long range demand planning based on ad-hoc information from historical data, maintenance plan and business plan as an input to capacity gap analysis;
  • Handling of short term demand planning based on forecasted workload and near term maintenance obligations ensuring capacity utilization and service levels in an optimimum level;
  • Provision of regular reportings and ad-hoc analysis to field service management regarding operative performance, sales performance and quality performance of the individuals, teams, regions and overall field service;
  • Identification of improvement areas based on reportings and ad-hoc analysis, delivering performance optimization recommendations, creation of action plans and tracking implementation of the plans together with the field service management;
  • Regular reporting of engineer audit activities, compilation of action plans and tracking the improvement trend;
  • Close cooperation within After Sales organization in providing data and analysis to other departments regarding organizational performance, installed base and field service workforce planning;
  • Project management in the area of expertise.
 

WHAT YOU BRING ALONG

  • Master in economics;
  • You are numirical and have experience with controling;
  • The ability to prioritise your workflows;
  • Ability to communicate and interact effectively with management and employees at all levels;
  • Good knowledge and understanding of Dutch, French and English;
  • Drive to shape our digital future.
 

WHAT WE OFFER

  • Possibility to join a market with fantastic potential and in a growing phase;
  • A function in a pleasant environment within a leading company in its market;
  • An attractive salary package with extra legal benefits.
 

 

Dirk Vanuytrecht

dirk.vanuytrecht@vaillant.com

logoleiste
Company:  Vaillant N.V.
City:  Brussel
Country:  Belgium

The Vaillant Group is a global market and technology leader in the fields of heating, ventilation and air-conditioning technology. Join our team of 13,000 colleagues from more than 50 countries who work every day for a better climate – for people at home and the environment. We work on large-scale, innovative and strategic projects. With small, everyday gestures so that we can all play our part. Act global, work global. And become part of a global team. We sell our products in around 60 countries, using ten production and development sites in six European countries, as well as China.

Working for us makes you responsible for the future – your own, and that of our planet. We can offer you excellent conditions.


 YOUR CONTACT: 

Apply now »