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Manager Process and Business Services

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Date: 11-Jul-2019

Location: Brussel, BE, 1620

Company: Vaillant Group

Vaillant Vaillant Group


 Taking care 
 of a better climate. 

Taking care of a better climate – inside each home and the world around it. That‘s our vision. We pursue it as a global leader for residential heating and hot water solutions with innovative, eco-friendly technologies and the energy of over 12.000 people in more than 20 countries. The trust of our 30 million customers worldwide speaks for itself. Change the world by changing your career: join Vaillant.

Manager Process and Business Services (M/F)
Vaillant Group | Drogenbos | Belgium


  • You are responsible for developing, describing, bringing to life and keeping informed the business processes in Vaillant Group Belgium en the Netherlands, together with the respective business and their managers;
  • You bring cost, speed and quality into balance in order to achieve the defined, superior customer experience as a whole. You automate where sensible and are constantly looking for process innovation;
  • You secure and organize data quality, accuracy, availibility within al processes. You own the government process and collaborate closely with IT en CRM;
  • You secure an optimal implementation of the Digital Process World (DPW) workstreams;
  • You coordinate and control the key programs and initiatives such as online sales of heat pumps and DPW workflows, sequering quality, cost and timings;
  • You develop and implement a best-in-class complaint management process in the National Sales Company of Vaillant and Bulex to stimulate the customer loyalty and you will lead the team operationally;  
  • You coordinate key indirect purchasing activities, run fleet and facility management together with the responsible team.


  • You have a university or bachelor degree;
  • You have experience and knowledge of business Processes and Quality Management;
  • You have strong organizational, analytical and project skills and have experience with budget management;
  • You have strong People Management and Communicative skills, easily analyzeproblems, think pragmatically and solution-minded;
  • You have a profound IT knowledge (MS Excel-PowerPoint, ERP system, able to understand links between the different systems);
  • You are a dynamic team player;
  • You speak fluently 3 languages (Dutch, French, English);
  • Drive to shape our digital future.


  • My manager is not only my boss, but first and foremost my coach.”
  • “Very good working atmosphere. Meaningful development opportunities.”
  • “Employees are being valued and developed.”
  • “Innovative thinking: many research projects with universities, companies and the country / EU.”
  • “The company works sustainably.”

(Quotes from last global Great Place to Work Survey)


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