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 WORKING AT VAILLANT GROUP. 
 TAKING CARE OF A BETTER CLIMATE. 


Printing our own 3D prototypes. And becoming more agile in every dimension of our daily work.
Both count. Both are us.

Contact Centre and Aftersale Service

WHAT YOU WILL DO

  • Working as part of a small team within the Vaillant Service Technical Department, this key position will involve providing technical advice to external Gas Safe Registered Engineers and End Users. You will also be providing service and technical support for the Renewable and Commercial department.
  • You will also be required to engage with our customers so we can better understand how we can support them through the purchase / installation processes.    
  • Give advice by telephone with clarity and diplomacy demonstrating a good technical aptitude.
  • You will need to understand customer requirements.
 

WHAT YOU BRING ALONG

  • The successful individual will be able to demonstrate a passion for providing excellent customer service, demonstrate the ability to interpret technical information and instructions.
  • Able to give technical spares advice with clarity and confidence and have the ability & drive to self-learn.
  • Demonstrate the drive to deliver world class service to our customers at every opportunity.
  • Consistently achieve KPIs.
  • Knowledge of our products (desirable but not essential as full product training will be given) and a good problem-solving aptitude.
  • Computer literate, ability to use all Microsoft applications, and show a good understanding of Salesforce.
  • Flexible working hours and excellent communication skills.
  • Enthusiasm and charisma.
  • Diagnose possible faults with accuracy.
  • Excellent communication skills.
  • Ability to work as part of a team.

 

 

WHAT WE OFFER

  • Subsidised private healthcare.
  • Flu vaccinations.
  • Bike to work scheme.
  • Free on-site parking.
  • Subsidised restaurant.
  • Extensive training for all employees.
  • International development programmes.
  • Generous pension scheme.
  • Wellbeing programme.

 

 

 

Julie Varley-Hill

n/a

julie.varley-hill@vaillant-group.com

Vaillant

Title:  Contact Centre and Aftersale Service

Company:  Vaillant Group U.K. Ltd
City:  Belper
Country:  United Kingdom

The Vaillant Group is a global market and technology leader in the fields of heating, ventilation and air-conditioning technology. Join our team of 15,000 colleagues from more than 70 countries who work every day for a better climate – for people at home and the environment. We work on large-scale, innovative and strategic projects. With small, everyday gestures so that we can all play our part. Act global, work global. And become part of a global team. We sell our products in around 60 countries, using ten production and development sites in six European countries, as well as China.

Working for us makes you responsible for the future – your own, and that of our planet. We can offer you excellent conditions.
Since we work climate-neutrally, we can only process online applications. Let's save the climate together and avoid paper applications.

 

 

 

 

 

 

 

 

 

 

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